Question 1

What is included in the database support and monitoring service?

Accepted Answer

Our service includes continuous monitoring, problem diagnosis, performance optimization, security updates and specialized technical support, ensuring maximum efficiency and security of your database.

Question 2

How can continuous monitoring benefit my business?

Accepted Answer

O monitoramento contínuo permite a detecção antecipada de problemas, prevenindo falhas e minimizando o tempo de inatividade. 
Isso resulta em operações mais estáveis e confiáveis, além de maior eficiência no uso dos recursos do banco de dados.

Question 3

What databases does DATACOSMOS support?

Accepted Answer

Provides support and monitoring for the following databases:
Oracle
SQL Server
PostgreSQL
MySQL
AWS Aurora
ClickHouse

Question 4

What makes DATACOSMOS different from other companies?

Accepted Answer

We are one of the few consultancies in Brazil with advanced experience in several database platforms and several success stories and satisfied customers!

Our certified experts provide customized solutions and a proactive monitoring service that anticipates and resolves issues before they impact your operations.

We create monitoring items specific to your business. This helps us understand how your environment behaves.

Question 5

How does the support and monitoring service implementation process work?

Accepted Answer

The process begins with a detailed assessment of your database environment. We then configure monitoring tools and implement optimization best practices.
After implementation, we provide ongoing support and regular reporting to ensure your database is always running efficiently and securely.

Question 6

Quais os tipos de especialistas que a DATACOSMOS possui?

Accepted Answer

A DATACOSMOS possui profissionais especializados em banco de dados e infraestrutura Cloud, são eles:
- DBA Oracle
- DBA SQL Server
- DBA PostgreSQL
- DBA Clickhouse
- DBA MySQL
- Analista de Cloud
- Analista de monitoramento
- Analista de segurança da informação
- Analista de infraestrutura
- Arquiteto Cloud
- Analista de projetos

Question 7

A DATACOSMOS possui parceria oficial com quais empresas de tecnologia?

Accepted Answer

Sim,  a DATACOSMOS possui parceria oficial com os seguintes provedores de cloud e tecnologia. São eles:

- Microsoft Azure
- Oracle Cloud
- AWS (Parceiro nível Select)
- Google Cloud
- Fortinet
- TrendMicro
- Tenable

Question 8

Does DATACOSMOS execute database and Cloud projects?

Accepted Answer

Yes, DATACOSMOS is a specialist in database, cloud and analytics migration projects. We have several success stories, contact our sales team.

Question 9

Quais as modalidades de contrato de suporte e monitoramento?

Accepted Answer

A DATACOSMOS oferece pacotes flexíveis para atender as necessidades dos clientes, porém temos 2 pacotes padrão:

- suporte e monitoramento na modalidade 8x5 (segunda à sexta das 9 às 18hs)
- suporte e monitoramento na modalidade 24x7 (todos os dias, 24 horas por dia incluindo finais de semana e feriados) destinado para operações críticas e complexas.

Caso necessite de um cenário específico, entre em contato com nossa equipe comercial para montar um plano ideal para sua empresa.

Question 10

A DATACOSMOS suporta o sistema operacional também?

Accepted Answer

Sim, assumimos toda a gestão do sistema operacional do servidor do seu banco de dados, seja ele Unix, Windows ou Linux.

Expert Clickhouse Consulting

Our Services

Clickhouse Configuration

Operational Support 24x7

Cluster deployment for great scalability

Performance review to improve speed and results

Infrastructure review to recommend best practices and improve efficiency

Cloud and database specialists

Our Services

Why Datacosmos ?

Experience

Best price

Best team

Discover our customer success story

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